Shipping policy

Online Store Shipping Policy

Thank you for your patronage and support! Please carefully read the following shipping policy before placing your order to ensure you understand the entire process from shipment to delivery.

1. Shipping Location

All goods are shipped directly from China.

2. Shipping Time

· We use international logistics services for delivery.

· The estimated shipping time is approximately 20 days (calculated from the date of shipment, including customs clearance and domestic delivery time at the destination).

· Shipping time is only an estimate; actual delivery time may be extended due to holidays, customs inspections, weather, peak logistics seasons, etc. Please allow sufficient time for receiving your goods. Thank you for your understanding.

3. Logistics Tracking

· After your order is shipped, we will provide you with a logistics tracking number via email or in-app message.

· You can use this tracking number to check the shipping progress on the corresponding logistics company's official website.

4. Customs and Taxes

· International shipping may involve customs clearance procedures. Please ensure that the recipient information (name, address, contact information) you provide is accurate and complete.

• Import duties, taxes, or other customs fees are the responsibility of the recipient. Specific amounts and payment methods are subject to the customs notification of the destination country.

5. Lost or Damaged Packages

• If your package is lost or severely damaged in transit, please contact us immediately. We will assist in inquiring with the logistics company or making a claim.

• Please carefully inspect the outer packaging upon receipt. If you find any obvious damage, please take photos and contact us promptly.

6. Return and Exchange Policy

• If the goods you receive have quality issues or are significantly inconsistent with our description, please contact us within 7 days of signing for the package and provide relevant photos or videos as evidence.

• Due to the long international shipping time, returns and exchanges for non-quality issues may involve high shipping costs and time costs. Please place your order carefully. For detailed return and exchange procedures, please refer to our website's "Return and Exchange Policy".

7. Contact Information

If you encounter any problems during the delivery process, please feel free to contact us through the following methods:
Email Address: info@rain1994.com

We will reply to your email within 7 business days and do our best to assist in resolving the issue.

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Friendly Reminder

· Please be sure to provide an accurate and complete English shipping address.

· Shipping time does not include weekends and public holidays.

· If you have not received your package for an extended period, we recommend checking the latest tracking information using the tracking number or checking for any customs duty notices.

Thank you for your understanding and support! Happy shopping! 🛒✈️

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Policy Update Date: January 2026

We reserve the right to make appropriate adjustments to this policy based on logistics conditions.